Shipping & Returns

Shipping

How long does processing take?

Orders are processed within 1–3 business days. You'll receive a confirmation email once your order has shipped.

How long does delivery take?

Standard shipping typically takes 5–7 business days after your order ships. Total delivery time from order to doorstep is usually 6–10 business days.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order size.

Do you offer free shipping?

We're working on offering free shipping thresholds soon. Follow us on Instagram @myrootedhair for updates and promotions.

Do you ship internationally?

Currently we ship within the United States only. International shipping may be available in the future.

Can I track my order?

Yes! Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

Returns & Refunds

What is your return policy?

We want you to love Rooted. If you're not satisfied with your purchase for any reason, contact us within 30 days of receiving your order and we'll make it right.

How do I request a return or refund?

Just reach out to us directly:

Let us know your order number and the reason for your return and we'll take care of you.

Do I need to send the product back?

In most cases we can process a refund without requiring you to return the product. We handle each situation individually to make the process as easy as possible for you.

How long does a refund take?

Once approved, refunds are typically processed within 3–5 business days back to your original payment method.

What if my order arrived damaged or incorrect?

We're so sorry if that happened! Please contact us right away with a photo of the issue and we'll send a replacement or issue a full refund — no questions asked.